To ensure your satisfaction with the products you receive, please check your Order upon receipt. If there is a problem, immediately contact us by email or telephone. Any Order issue must be reported within 7 days of Order Receipt (per Tracking Information). If you contact us after Customer Service hours (Monday – Friday, 9 a.m. to 7 p.m. ET), please leave a daytime telephone number where we can speak with you the next business day. If the error was made by Storkie, we will immediately address, correct and reprint your stock upon being notified. To assist us in understanding the problem, photos emailed to firstname.lastname@example.org are very much appreciated. We promise to promptly address your concern. If the issue on your Order is not a Storkie error, (i.e., day/date change, customer spelling error, wrong address, venue change), we will extend our “empathy discount” to reprint; because we’ve all experienced these types of unfortunate occurrences.
After placing your Order, please check your Order Confirmation which is immediately sent to the email address you used to create your Account. Please check your Spam or Junk folders if you do not receive an emailed Order Confirmation. A copy of your full Order Confirmation is always available in your Account in the Order Receipt link. Return to www.storkie.com - Login to your Account, click on “Details” for your Recent Order - then click on “View Receipt”.
Storkie Express, Inc. Products are not eligible for Return or Store Credit since our products are personalized. Please notify Storkie within 7 days of the delivery date if you do not receive your Order. At that time, let us know if you wish us to reprint and ship the Order again, via an expeditious shipping method (at No Charge) or if you wish to receive a Store Credit for future use.
Storkie is proud to be a 28 year old business; we love both our products and our customers!