In order to ensure your satisfaction with the products you receive, please check your Order upon receipt; if there is a problem - immediately contact us by email or telephone. If you contact us after Customer Service hours (Monday – Friday, 8 a.m. to 7 p.m. ET), please leave a daytime telephone number where we can speak with you the next business day. If the error was made by Storkie, we will immediately address, correct and reprint your stock upon being notified. To assist us in understanding the problem, photos emailed to firstname.lastname@example.org are very much appreciated. We promise to promptly address your concern. If the issue on your Order is not a Storkie error, (i.e., day/date change, customer spelling error, wrong address, venue change), we will extend our “empathy discount” to reprint; because, we’ve all experienced these types of unfortunate occurrences.
Personalized items are not eligible for return or store credit, except in the case they are damaged or defective. Storkie Express, Inc. is unable to accept returns on personalized products. Please check your Order Confirmation, which is immediately sent after you place your Order (to the email address you used to create your Account). Please check your Spam or Junk folders if you do not receive an emailed Order Confirmation. If you still cannot find your Order Confirmation, you can always view your Order Confirmation in your Account at www.storkie.com - Login to your Account, click on “Details” for your Recent Order and then click on “View Receipt”. A copy of your full Order Confirmation can always be accessed in your Account in the Order Receipt link.
Storkie is proud to be a 27 year old business; we love both our products and our customers!