Storkie Change Policy, Cancellation Policy, & Return Policy
If you have an issue with your Order or something is missing from your shipment, we ask that you phone us immediately. Our toll free number is 1-800-771-7867 or email us at firstname.lastname@example.org.
Storkie Express strongly encourages its customers to check their Order when it is delivered. Problems with orders will only be addressed by Storkie Express if notified of the Order Issue/Problem within 7 days of when the Order is delivered. Storkie Express will not be responsible for issues/problems if they are reported more than 1 week after the Order is delivered.
Customer Errors/Changes reported to Storkie Express after an Order has been received by Storkie will incur a $20 Change Charge, if the order has been processed but not yet printed.
If you requested a proof and have not yet "Approved for Printing", changes are available at no extra charge. Note: If you request a proof, we will not print and ship your order until you have given final approval.
If the item has not yet been processed (e.g. you just placed your order), changes are available at no extra charge. Note: We process and print orders fast, so please contact immediately in case changes are needed.
If the order has already been printed, please call us to discuss the charges for reprinting the item in question.
Orders received (but not yet printed) can be cancelled. However, the order will incur a $25.00 Order Cancellation Charge. The $25.00 Order Cancellation Charge will be deducted from the amount credited back to the credit card that was originally billed.
Storkie Express is not responsible for how colors or designs appear on an individual customer's screen. Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. As such, the colors on the printed piece may differ from what you may see on the Storkie Express website. Storkie online proofs are only meant to be a visual tool for proofing, and are only a rough draft of the final printed pieces. Therefore, if there is any question regarding color(s) or design, Storkie recommends ordering a sample of that card prior to placing an order.
All sales (including blank stock) are non-refundable/non-returnable. Please contact us if you have questions or concerns regarding your order.