We are committed to 100% satisfaction
If you don't love it we'll take it back
We go to great lengths to ensure that your shopping experience is fast, convenient, secure and we want you to love your personalized product(s). If for any reason, you are not satisfied with the final product, you may return your purchase within 14 days of receipt for a replacement or store credit (store credit is valid 1 year from the date merchandise is returned).
Secure Shopping at Storkie
We take your privacy and security very seriously. You can shop with confidence, knowing that your information is kept highly secure. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.
Additionally, we have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. Storkie adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
Most personalized orders ship within 1-2 business days from the time that your order is placed. We are proud of our fast processing time and want to do everything we can to get your order to you quickly!
For more information on our shipping methods and policies, please visit our Shipping Policies webpage.
Our Proofing Policy
We are proud to offer Free digital proofs. If you requested a proof for your order, a professional typesetter will carefully review your order/information and look for spelling, grammar and layout issues. Once the items are deemed perfect by our staff, a digital proof will be placed in your storkie.com account for you to view and approve. This process usually takes 1 business day from the time your order is submitted.
For more information on our proofing policies, please visit our Proofing Policy webpage.
100% Satisfaction Goal
Your satisfaction is our #1 objective. We will do everything we can to ensure that your order is produced perfectly. If you receive your item(s) and are not 100% satisfied with your purchase, please call us so we can understand your concerns. If we cannot resolve your concerns or replace your items, you may return it to us for a full exchange or store credit within 14 days of receiving the order.
Returning Damaged / Defective Items
In the event that you receive damaged or defective products, please call us right away. We will be sure to respond as quickly as possible to rectify the issue. Many times, we can redo and reship the order within the same day.
It is helpful to us if you can provide a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer service department - firstname.lastname@example.org.
Return Shipping Cost
Return shipping costs are the responsibility of the customer*. You can choose from 2 ways to ship back your order:
1) Have Storkie provide a prepaid return shipping label (the cost of which will be deducted from your store credit amount when the returned products are received)
2) You can ship the package back at your own expense. Note: if you elect to ship back the package with your own preferred shipping method/carrier, we require a shipping method that includes a tracking number.
*Storkie does not reimburse return shipping costs incurred by the customer unless the original order was received damaged or defective.
How to request an RMA (Return Merchandise Authorization)
Please contact Customer Service by telephone at 1.800.771.7867 (during normal business hours) to discuss the Return Merchandise Authorization (RMA) process. You must make this request within 14 days of receiving the shipment.