Storkie Express FAQ - Frequently Asked Questions

Q. How quickly will I receive my order?

A. If you place your order Monday - Friday before 12 Noon EST, your order will print and ship the Next Business Day. If you place your order Monday - Friday after 12 Noon EST it will ship Two Business Days later. All orders received over the weekend will print and ship on the following Tuesday.

Note: Candle Orders Take 1 Extra Day in Plant before shipping and items that require assembly (such as ribbon tying and chocolate bar assembly) take 2 extra days before shipping.

Note: Letterpress orders placed Monday - Friday before 12 Noon EST, will print and ship 6 Business Days later. If you place your order Monday - Friday after 12 Noon EST it will ship Seven Business Days later. All orders received over the weekend will print and ship Seven Business Days Later.

Q. What will it cost to ship my order?

A.

Domestic Shipping Choices are as follows:


For residential and commercial addresses (excluding HI, AK, PR, P.O. Boxes, and military bases):

Order Value UPS Ground
5-7 business days*
UPS 3-Day
3 business days*
UPS 2-Day
2 business days*
UPS Overnight
1 business day*
$0-$50.00 $9.95 $14.95 $19.95 $29.95
$50.01-$100.00 $10.95 $14.95 $19.95 $29.95
$100.01-$200.00 $11.95 $19.95 $23.95 $34.95
$200.01-$350.00 $11.95 $25.95 $28.95 $34.95
$350.01+ $11.95 $25.95 $28.95 $64.95

*Excludes weekends and holidays. Ground shipping is estimated.

Below you can see the typical transit times via UPS Ground from our main Idaho Printing Facility:

UPS Ground Transit Map

For Alaska, Hawaii, Puerto Rico, P.O. Box customers, and military bases, we offer two United States Postal Service domestic shipping methods:

Order Value USPS Priority Mail
5-7 business days**
USPS Express Mail
1-3 business days**
$0-$35.00 $9.95 $29.95
$35.01-$70.00 $12.95 $31.95
$70.01-$105.00 $15.95 $35.95
$105.01-$140.00 $17.95 $39.95
$140.01-$180.00 $19.95 $43.95
$180.01+ $22.95 $47.95

**USPS shipping methods have estimated delivery dates.

Note: Weather related delays are not reimbursable.




International Shipping Choices are as follows:



Order Value USPS Priority
10 business days***
USPS Express
5 business days***
$0-$80.00 $36.95 $45.95
$80.01-$120.00 $38.95 $49.95
$120.01-$160.00 $40.95 $52.95
$160.01-$200.00 $43.95 $56.95
$200.01-$240.00 $45.95 $60.95
$240.01-$280.00 $48.95 $64.95
$280.01-$320.00 $50.95 $68.95
$320.01-$360.00 $53.95 $77.95
$360+ $57.95 $77.95


Order Value USPS Priority
8 business days***
USPS Express
5 business days***
$0-$80.00 $51.95 $56.95
$80.01-$120.00 $54.95 $61.95
$120.01-$160.00 $58.95 $65.95
$160.01-$200.00 $62.95 $69.95
$200.01-$240.00 $65.95 $72.95
$240.01-$280.00 $67.95 $75.95
$280.01-$320.00 $70.95 $78.95
$320.01-$360.00 $72.95 $80.95
$360+ $75.95 $83.95


Order Value USPS Priority
8 business days***
USPS Express
5 business days***
$0-$80.00 $48.95 $55.95
$80.01-$120.00 $52.95 $60.95
$120.01-$160.00 $56.95 $65.95
$160.01-$200.00 $60.95 $70.95
$200.01-$240.00 $64.95 $76.95
$240.01-$280.00 $68.95 $82.95
$280.01-$320.00 $72.95 $87.95
$320.01-$360.00 $76.95 $93.95
$360+ $80.95 $98.95

***USPS International Shipping Methods have estimated transit times. Factors such as customs or remote locations may impact the estimate delivery times listed.

Q. Can Storkie produce Custom Designs not found on the website?

A. Absolutely! We are proud to offer Personalized Design Services to assist you with your custom needs. Please visit our Custom Design Page to learn more.

Q. Can I make a change to my order after it has been placed?

A. We understand that getting your items quickly is important to you, so we make every effort to process your order as quickly as possible (and many times, ahead of our published schedule). Our FAST turnaround time makes it difficult to make changes to orders that have already been sent to printing.

That being said, if you have just finished placing or approving your order and need immediate assistance, please contact us at 1-800-771-7867 or info@storkie.com as soon as possible and we’ll try our very best to accomodate your change request.

Q. When is my Credit Card processed?

A. Your credit card is processed when you submit your Order. If you requested a proof, we will not print and ship your order until we have your approval.

Q. Are envelopes included in my order?

A. Yes, each order of cards/magnets does include Blank White Envelopes.

Q. Is there a Minimum Order Quantity?

A. Yes! For most invitations/announcements the minimum order is 10 cards. However, some items require a minimum of 20 cards.

Q. Once I place my order, can I track it?

A. Yes. All UPS shipments have an official Tracking Number. You will receive a Tracking Number via email from us once your order ships, and additionally your order's Tracking Number is always available in your Storkie account. For US Priority Mail Orders, a Delivery Confirmation number will be emailed to you. US Priority Mail only provides delivery information after a package has been delivered, not while the package is enroute.

Q. Can I see a sample of the text that will appear on my items before they are printed?

A. Yes you can. The information that you entered on our Order Form contains all of the text that will be printed on your cards. You will receive a copy of the text with your Confirmation Email. Using our "Preview Wizard" - iDesign, you will also be able to view a Preview of your item immediately after you have entered your personalized information (before you submit your order).

Q. If I cannot design the card (or do not want to), is there any way for Storkie Express to typeset my order and provide me with a Proof(s)?

A. We do offer free proofs. By requesting a proof, you understand that your order will not print and ship until we have your approval of the proofs. We will inform you via email once your proof(s) are ready.

Q. I received a Confirmation email, but is the Proof supposed to be attached?

A. No, confirmation emails are sent to verify that we have received your order and provide you with a copy of the text and image for your item(s). A separate email will be sent informing you of the availability of the Proof(s) in your Storkie Express account.

Q. Can I write anything I want on my items?

A. Sure! Although we recommend the sample wording on our website, you can choose to have anything printed.

Q. Which fonts and ink colors are available?

A. Feel free to view all of our Fonts and available Ink Colors.

Q. Can I receive samples?

A. Yes you can. Samples can be requested by visiting our Sample Request Page, where you can view our pricing, turnaround-time and/or to place your Samples Request Order.

Q. Can I receive my envelopes in advance?

A. Yes. We highly recommend that you do request 'Envelopes in Advance' for Birth Announcements orders. By ordering your Envelopes in advance you can address your envelopes before your baby arrives. In addition, this helps you to determine if you've ordered the correct number of Birth Announcements. The fee for Envelopes in Advance is $10. After your baby is born, we'll ship your order the next business day if we receive your information by 12 Noon EST. After 12 Noon EST, your order will ship two business days later. (Note: Assembled orders add 2 days).

Q. Can I order envelopes only?

A. Yes. You can visit our envelopes page to find the appropriate size envelope and then go to the product page to place your order. Envelopes can be printed or blank.

Q. What if I don't know the sex of my baby?

A. Most of our cards are offered in a boy or girl version. Additionally, by pre-ordering your envelopes, expectant mothers can enjoy the convenience of leisurely addressing the envelope fronts before their baby arrives.

Q. Can I order more cards after I receive my order?

A. Yes. Simply login to your account to find the order that has items that you would like to Re-Order. Once you find the order, click on the green "Express Reorder" link which will add all of the items from your past order to your shopping cart. The Re-Order minimum quantity for most invitations/announcements is 10. However, for some designs, the minimum reorder quantity is 20.

Q. What does the Cost of each Card include?

A. Pricing includes ink color, typesetting and printing, along with Blank Envelopes.

Q. Do I have a choice of payment methods?

A. You may pay by Visa, MasterCard, Discover or American Express on-line, or you may mail us a Money Order or Cashier's Check. Prior to mailing a Money Order or Cashier's Check we recommend that you call our office (1-800-771-7867) to ensure that you are sending us the correct amount.

Q. Do you offer a Catalog?

A. At this time we do not offer a printed catalog. The best place to view our complete selection at the lowest price is our website - www.storkie.com.

Q. Do you have any coupon codes currently available?

A. Any and all of our current coupon codes are available on this page: Storkie Coupons. If there are no coupons listed here, then we are not currently running any promotions. We believe in the lowest price from the get-go, rather than overcharging and then offering a coupon to bring the price back to where it should be. As such, typically Storkie coupons are only available during the Holidays or other special Storkie occasions.

Q. I placed my order but never received a confirmation email?

A. If you placed your order online and never received a confirmation email, our System never received your order (or your Spam Filter blocked the email). Please email us at info@storkie.com or call us Toll-Free at 1-800-771-7867 and we will gladly assist you.

Q. After reviewing my Order Confirmation I see some errors, how do I get you the correct information?

A. Please do not place another order! To see if it is possible to make a change, please call us immediately at 1-800-771-7867. Due to the fast printing and shipping of all of our orders, we cannot guarantee that a change can be made.

Q. I just placed an order for photo cards, how do I send you my photo?

A. When designing photo cards, you are able to upload your photo(s) from your computer as well as from Facebook. If you do not have the photo yet, but would still like to place the order, you may do so and provide the photo later. You may reply to your order confirmation email with the photo attached, and we will ensure timely processing thereafter. If possible, try to upload or send us your best quality picture (above 72 dpi, and preferably taken with a 5 megapixel camera or higher). Please note that we may resize your photo to fit the appropriate size for the invitation/announcement.

Very important: Professional photographs remain the property of the photographer who took the picture. If you are using a professional photograph, it is your responsibility to make sure you have permission from the photographer for your photo to be reproduced.

Click Here to go to the Photographer Release Form page. Please email or fax (954-473-0991) this form to us as early as possible to ensure prompt processing of your order.

You can also mail us your photo to:
9685 West Broward Boulevard
Plantation, Florida 33324

If you are mailing us a professional photograph, you will need to include a signed copyright release letter from the photographer with your order.

Q. Do you have an affiliate program?

A. Yes we do! Please read more about the Storkie Affiliate Program. Thank you for your interest.

Q. Do you offer Custom Designs for all of your products (including Invitations/Cards)?

A. Yes we do! Please call us at 1-800-771-7867 to discuss your custom needs with one of our Design Specialists. Depending on the nature of the customization request, additional fees may apply.

Current Customization Fees: